Privacy Policy

1. Scope of this policy

This policy applies to personal data collected through the Cokoon website, order and checkout processes, inquiry forms, training registrations, farmer registrations, business partnership requests, customer support, and related communications.

By using the website or voluntarily providing information, you acknowledge the practices described here. Where consent is required, you may withdraw it by contacting us; withdrawal will not affect processing already lawfully completed.

2. Information we may collect

• Identity and contact details, including your name, telephone number, email address, billing address, delivery address, and district.
• Order and transaction details, including products selected, quantities, payment status, delivery instructions, invoices, returns, and support history.
• Information submitted through training, farmer, laboratory, B2B, contact, and other inquiry forms.
• Technical information such as IP address, browser and device type, referring pages, pages visited, cookies, and basic website diagnostics where enabled.
• Messages, photographs, videos, batch details, and supporting documents you provide when reporting a delivery or product-quality concern.

3. How we use personal data

• To verify, accept, fulfil, deliver, and support orders.
• To respond to inquiries and administer training, farmer-support, laboratory, gallery, and B2B requests.
• To communicate order confirmations, service updates, safety information, and customer-support responses.
• To maintain records, prevent fraud or misuse, secure the website, and comply with accounting, tax, consumer-protection, and other legal obligations.
• To improve products, services, website performance, and customer experience using aggregated or appropriately protected information.
• To send promotional communications only where permitted; you may opt out of marketing messages at any time.

4. Payments and sensitive information

Online payments may be processed by an authorised third-party payment provider. Cokoon does not intend to store complete card numbers, CVV values, UPI PINs, or online-banking passwords on its own systems. Payment providers process information under their own terms and privacy practices.

Please do not send financial passwords, OTPs, government identification numbers, medical records, or other unnecessary sensitive information through general inquiry forms or messaging channels.

5. When information may be shared

We may share only the information reasonably necessary with delivery partners, payment providers, hosting and technology vendors, professional advisers, authorised staff, and service partners that help us operate the website and fulfil your request.

Information may also be disclosed where required by law, a lawful government request, a court order, to protect users or Cokoon from fraud or harm, or as part of a lawful business reorganisation. We do not sell customer telephone numbers or email addresses for unrelated third-party advertising.

6. Cookies and website data

The website may use essential cookies or local storage for functions such as cart continuity, login security, preferences, and session management. Analytics or similar tools may be used to understand website performance where configured.

You can restrict cookies through your browser, but doing so may affect checkout, login, cart, or other website functions.

7. Retention and security

Personal data is kept only for as long as reasonably required to fulfil the purpose for which it was collected, maintain transaction and support records, resolve disputes, prevent fraud, and meet legal, tax, accounting, or regulatory requirements.

We use reasonable administrative and technical safeguards appropriate to the information handled. No internet transmission or storage system can be guaranteed to be completely secure, so users should also protect their devices, passwords, and account access.

8. Your choices and rights

Subject to applicable law, you may ask for a summary of your personal data, correction of inaccurate information, deletion of information no longer required, withdrawal of consent, or resolution of a grievance. Some information may need to be retained for legal, transaction, fraud-prevention, or dispute-resolution purposes.

To make a request, contact us using the details below and provide enough information to verify the request. We may ask for reasonable identity verification before acting.

9. Children’s privacy

The online store and business services are not directed to children acting independently. A parent or lawful guardian should place orders or submit personal information for a child. If we learn that a child’s data was provided without appropriate authorisation, we will take reasonable steps as required by applicable law.

10. Updates and privacy contact

We may update this policy to reflect changes in our services, technology, or applicable law. The revised date shown on this page will indicate the latest version.

For privacy questions, consent withdrawal, correction or deletion requests, or grievances, email info@thecokoon.com or call +91 9188 336 315. Please use the subject “Privacy Request” and include your name and relevant order or inquiry reference.