Cokoon policy
Disclaimer
The Cokoon website provides general product, food, cultivation, training, and ecosystem information. It is intended to support informed enquiries and purchases, not to replace professional medical, legal, financial, agricultural, or regulatory advice.
1. Food and wellness information
Cokoon mushroom products are foods or food ingredients, not medicines. Website statements about nutrition, convenience, ingredients, or general wellness are not claims to diagnose, treat, cure, or prevent any disease.
Individual dietary needs and responses vary. Consult an appropriately qualified professional where advice is needed for allergies, medical conditions, medication interactions, pregnancy, children, older adults, or a prescribed diet.
2. Ingredients, allergens, and labels
Always read the label supplied with the product before purchase or use. Ingredients, allergen information, preparation directions, storage requirements, net quantity, batch details, and shelf life on the physical pack are important safety information.
Products may be manufactured, packed, or handled in facilities that also process other food ingredients. Do not use a product if you are allergic or sensitive to a listed ingredient or relevant cross-contact warning.
3. Product images and descriptions
Photographs, serving suggestions, illustrations, colours, and screen displays are representative. Natural and agricultural products can vary in colour, shape, texture, and appearance. Packaging, label design, and presentation may be updated without changing the essential product.
We aim to keep product information accurate, but an inadvertent typographical, technical, image, pricing, or availability error may occur. Confirm material requirements with us before relying on website content for a specialised purchase.
4. Cultivation and farmer-support information
Mushroom yield and quality depend on variety, substrate, hygiene, temperature, humidity, water, contamination control, skill, local climate, and other factors. Examples, guidance, and training cannot guarantee a particular yield, income, profit, or business result.
Procurement, collection, buy-back, input supply, quality acceptance, processing, and market support are subject to prior agreement, applicable quality standards, volume, timing, location, demand, and operational feasibility.
5. Training and certification
Training schedules, faculty, venues, modules, and availability may change when reasonably necessary. Participation or completion does not guarantee employment, financing, statutory licence, procurement, certification beyond what is expressly issued, or commercial success.
6. Laboratory and technical services
Food, agricultural, or water testing information is subject to the laboratory’s available methods, sample condition, scope, capacity, and applicable standards. A result relates to the sample tested and should not be extended to an entire lot or used as a regulatory certificate unless the issued report expressly permits that use.
7. Recipes and preparation guidance
Recipes are general cooking suggestions. Cooking time, yield, texture, and nutritional composition vary with ingredients, appliances, portions, and preparation. Follow safe food-handling practices and the instructions on each product pack.
8. External links and media
Links or embeds from payment providers, delivery partners, maps, social networks, YouTube, or other third parties are provided for convenience. Cokoon does not control and is not responsible for their availability, content, security, or privacy practices.
9. Availability and limitation
Website access may occasionally be interrupted for maintenance, upgrades, network issues, or events outside reasonable control. Products, prices, programmes, and services remain subject to availability and confirmation.
To the extent permitted by law, Cokoon is not responsible for loss caused by reliance on general website information contrary to a product label, confirmed written terms, or qualified professional advice. Nothing in this disclaimer excludes liability or consumer rights that cannot lawfully be excluded.
10. Contact
For clarification about a product, label, service, training programme, or website statement, email info@thecokoon.com or call +91 9188 336 315 before purchase or use.
